LEGAL REFERENCE

Your Data. Your Control. Our Commitment.

We handle your account details, payment history and gaming preferences with the same care you'd expect from a brand built for Indonesia. This policy explains exactly how we...

TransparentSecureIndonesia-focusedQRIS-readyYour privacy first
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qqgalaxy Your Data. Your Control. Our Commitment.

What We Collect and Why

When you open an account with qqgalaxy, we collect your name, email, phone number and identity details to verify your account and comply with local regulations in supported regions. Payment information — including DANA, OVO, GoPay and QRIS transaction records — is encrypted and stored securely. We also track your gaming activity, session history and account balance to deliver the lobby experience

you expect and detect any unusual account behaviour. Your data never leaves our secure infrastructure without your explicit consent.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Questions About Your Privacy

Email Support Reach our privacy team at [email protected] with any questions about how we handle your data, account security or payment history.
Account Settings Review and update your personal information, communication preferences and data-sharing choices directly from your account dashboard.
Data Requests Request a copy of your personal data or ask us to delete your account by contacting our compliance team within supported regions.
EDITORIAL CLARITY

How We Protect Your Information

Encryption Standard

All payment and personal data travels through SSL/TLS encryption, the same standard used by banks and financial institutions across Indonesia.

Secure Payment Gateway

DANA, OVO, GoPay and QRIS transactions are processed through PCI-compliant payment partners who never store your full card or wallet...

Access Controls

Only authorised staff members can view your account data, and only when necessary to resolve your support request or comply...

Regular Audits

We conduct quarterly security reviews and penetration testing to identify and patch vulnerabilities before they affect your account.

Breach Response

If we detect unauthorised access to your account, we notify you immediately and provide guidance on securing your payment methods.

Data Retention

We keep your account data for as long as your account is active, plus seven years for regulatory compliance in...

Privacy Across Your qqgalaxy Experience

Account RegistrationYour name, email and phone are verified once during signup; we don't re-collect them unless you update your profile.
Live Casino SessionsTable history and dealer interactions are logged for your records and dispute resolution, never shared with third parties.
Slot Room ActivityYour spin history and winnings are encrypted and visible only to you and our compliance team when auditing account behaviour.
Sportsbook BetsBetting slips and settlement records are stored securely and used only to calculate your account balance and tax reporting.
Payment MethodsDANA, OVO, GoPay and QRIS details are tokenised; we never store the full credentials after your first successful transaction.
Marketing CommunicationsWe send promo updates only to the email or phone you've opted into; you can disable these anytime from your account settings.
Third-Party SharingWe share data only with payment processors, compliance auditors and law enforcement in supported regions when legally required.
AT A GLANCE

What Defines Our Privacy Approach

Indonesia-First Design Our privacy framework is built around Indonesian payment flows, QRIS...
One-Tap Transparency Your privacy settings, data usage and consent preferences are one...
No Data Selling We never sell your gaming history, payment details or personal...
Wallet-Friendly Security DANA, OVO, GoPay and QRIS transactions are protected by the...
Account Ownership You own your account data; request a full export anytime...
Compliance Clarity We comply with Indonesian data protection standards and supported regional...

Privacy Questions Answered

We retain your account records for seven years to comply with local tax and regulatory requirements in supported regions. After that period, your data is permanently deleted from our systems.

Yes. Log into your account, go to Settings > Privacy, and select 'Download My Data'. We'll email you a complete export of your profile, transaction history and gaming activity within 48 hours.

Completely. Your wallet details are tokenised after your first transaction, meaning we never store your full credentials. All payments are encrypted and processed through PCI-compliant partners.

No. Your gaming activity, betting slips and account balance are private to qqgalaxy. We never sell or share this data with marketers, brokers or third-party platforms.

We'll email you immediately with details of the unusual activity and ask you to verify your identity. Your account is temporarily locked until you confirm it's you accessing it.

Yes. Go to Settings > Communications and toggle off email and SMS promotions. You'll still receive account alerts and transaction confirmations, which are essential for your security.

Contact [email protected] and request account deletion. We'll remove your profile, gaming history and payment records within 30 days, keeping only tax records as required by law.